If for any reason you are not completely satisfied with your product/s purchase, we offer a 14 day money-back guarantee from the moment your purchase your skincare goods. Please email management at firstname.lastname@example.org within the 14 day return period if you are not happy with your purchase.
The 14 day Refund policy does not apply to skincare that has been used, damaged after delivery, or if any attempt has been made to open, empty, change or alter the products. Products to be returned need to be sighted and signed off as not defective to be entitled to the above Refund.
As an exception, if you have had a skin reaction to any skincare product you have used and would like an exchange, credit note or refund, we require a skin reaction form to be filled out and pictures to be taken so we can report to the manufacturer.
Return postage and insurance costs are to be covered and paid by the buyer but may be refunded in the case of any fault on our part.